Welcome to ManageWP UK. These Terms and Conditions ("Terms," "Agreement") govern your use of our website located at https://managewp.co.uk and the WordPress management services ("Services") provided by ManageWP UK ("Company," "we," "us," or "our").
ManageWP UK is a professional WordPress management service provider registered in the United Kingdom with Company Registration Number 66327982, operating from 8 Green Streets East Scarlett, Scunthorpe, DN15 9AU, United Kingdom.
For the purposes of this Agreement:
ManageWP UK provides professional WordPress management services including:
Services are offered in tiered packages with varying features and support levels. Specific features and limitations of each package are detailed on our Services page and in your service agreement.
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice to Clients. We will provide at least 30 days' notice for significant service changes affecting existing subscriptions.
To use our Services, you must create an account providing accurate, complete, and current information. You are responsible for:
To provide Services, you must grant us necessary access to your WordPress website(s), including:
You are responsible for providing and maintaining valid access credentials. Service delays due to invalid or expired credentials are not our responsibility.
You must be at least 18 years old and have legal capacity to enter into binding contracts. By using our Services, you represent and warrant that you meet these eligibility requirements.
Service pricing is specified in your selected Service Package and displayed on our website. All prices are in British Pounds Sterling (GBP) and exclude VAT unless otherwise stated.
Services are billed on a monthly subscription basis unless otherwise agreed. Your subscription will automatically renew at the end of each billing period unless cancelled in accordance with Section 9.
We accept payment via credit card, debit card, and other methods specified at checkout. You authorize us to charge your payment method for all fees incurred.
If payment is not received within 7 days of the due date:
We reserve the right to adjust pricing with at least 30 days' notice. Price changes will take effect at your next renewal date. Continued use of Services after a price change constitutes acceptance of the new pricing.
You are responsible for all applicable taxes, duties, and government charges. If we are required to collect taxes, they will be added to your invoice.
You are responsible for ensuring your Website:
You are solely responsible for all content on your Website and must ensure it:
You are responsible for maintaining relationships and accounts with third-party service providers, including hosting providers, domain registrars, and CDN services.
You agree to cooperate with us in good faith and provide timely responses to requests for information, approvals, or access necessary to deliver Services.
We commit to providing Services with reasonable skill and care consistent with industry standards for WordPress management.
We monitor your Website's uptime and strive to maintain 99.9% availability, though we cannot guarantee uninterrupted service due to factors beyond our control.
Support response times vary by Service Package:
| Package | Response Time | Emergency Response |
|---|---|---|
| Essential | 4 business hours | Not included |
| Professional | 2 business hours | 1 hour |
| Enterprise | 1 business hour | 30 minutes |
We implement security best practices and perform automated daily backups. However, you should maintain your own independent backups as additional protection.
Unless specifically agreed in writing, our Services do not include:
We are not responsible for:
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
You may cancel your subscription at any time by providing written notice at least 30 days before your next renewal date. Cancellations received with less than 30 days' notice will be effective at the end of the following billing period.
Cancellations do not entitle you to refunds for the remaining portion of your current billing period. Services will continue until the end of your paid subscription term.
We reserve the right to suspend or terminate your account immediately if:
Upon termination:
You retain all ownership rights to your Website content. By using our Services, you grant us a limited license to access, copy, distribute, store, transmit, and display your content solely to provide Services.
All content on our website, including text, graphics, logos, code, and software, is our property or our licensors' property and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
If you provide feedback, suggestions, or ideas about our Services, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback without compensation or attribution.
Both parties agree to maintain the confidentiality of all non-public information disclosed during the course of our relationship, including:
Confidential information may be disclosed if required by law or with the disclosing party's written consent.
We warrant that Services will be performed in a professional manner consistent with industry standards. This warranty is valid for 30 days from service delivery.
EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. WE DO NOT WARRANT THAT RESULTS OBTAINED FROM SERVICES WILL BE ACCURATE OR RELIABLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WE ARE NOT LIABLE FOR:
You agree to indemnify, defend, and hold harmless ManageWP UK, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:
We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and Data Protection Act 2018. By using our Services, you acknowledge and consent to such processing.
For detailed information about how we collect, use, and protect your data, please review our Privacy Policy.
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before initiating formal legal proceedings, parties agree to attempt to resolve disputes through good faith negotiations for at least 30 days.
These Terms constitute the entire agreement between you and ManageWP UK regarding Services and supersede all prior agreements and understandings.
We may modify these Terms at any time by posting updated Terms on our website. Material changes will be notified via email at least 30 days before taking effect. Continued use of Services after changes become effective constitutes acceptance.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
All notices under these Terms must be in writing and sent to the addresses specified in Section 18. Email notices are acceptable and deemed received when sent.
Provisions that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Registered Address: 8 Green Streets East Scarlett, Scunthorpe, DN15 9AU, United Kingdom
Company Registration Number: 66327982
Phone: +440200867188
Email: info@managewp.co.uk
Legal Inquiries: legal@managewp.co.uk
Support: support@managewp.co.uk
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.
These Terms and Conditions were last updated on 1 January 2025 and are effective immediately for all users of ManageWP UK services.