Privacy Policy

1. Introduction

Welcome to ManageWP UK. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://managewp.co.uk and use our WordPress management services.

ManageWP UK ("we," "us," or "our") operates as a professional WordPress management service provider based in the United Kingdom. We are committed to compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Submit inquiries through our contact forms
• Subscribe to our newsletter or marketing communications
• Request a consultation or quote
• Communicate with us via email, phone, or other channels
• Participate in surveys, promotions, or feedback requests

This information may include:

• Full name (first and last name)
• Email address
• Phone number
• Business name and address
• Website URL and WordPress credentials
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits
• Clickstream data and navigation patterns

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. For detailed information about our cookie usage, please see Section 7 below.

2.4 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• WordPress hosting providers (with your authorization)
• Analytics service providers
• Marketing partners and affiliates
• Public databases and social media platforms

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Provide, maintain, and improve our WordPress management services
• Process your service requests and transactions
• Manage your account and provide customer support
• Perform website maintenance, security monitoring, and backups
• Troubleshoot technical issues and optimize performance
• Communicate service updates, changes, and notifications

3.2 Business Operations

• Process payments and manage billing
• Respond to inquiries and customer service requests
• Send administrative information and service announcements
• Maintain records for legal and accounting purposes
• Enforce our terms and conditions

3.3 Marketing and Communications

• Send promotional materials, newsletters, and marketing communications (with your consent)
• Provide personalized content and recommendations
• Conduct surveys and gather feedback
• Inform you about new services, features, and special offers

3.4 Analytics and Improvement

• Analyze website usage and user behavior
• Improve our website functionality and user experience
• Develop new services and features
• Conduct research and statistical analysis
• Monitor and analyze trends and effectiveness

3.5 Legal Compliance and Protection

• Comply with legal obligations and regulatory requirements
• Protect against fraud, security threats, and illegal activities
• Enforce our legal rights and defend against legal claims
• Protect the safety and security of our users and services

4. Legal Basis for Processing (UK GDPR)

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to provide services to you
• Consent: When you have given explicit consent for specific processing activities (e.g., marketing communications)
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving services, fraud prevention, and security
• Legal Obligation: When processing is required to comply with legal or regulatory requirements

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Hosting providers and cloud storage services
• Payment processors and financial institutions
• Email service providers and communication platforms
• Analytics and monitoring services
• Customer relationship management (CRM) systems
• Security and backup service providers

These service providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

5.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from law enforcement or government authorities
• Protection of our legal rights and property
• Investigation of potential violations of our terms
• Protection of personal safety or prevention of illegal activities

5.4 With Your Consent

We may share your information with third parties when you have given explicit consent for such sharing.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Employee training on data protection and security
• Incident response and breach notification procedures
• Regular backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

Essential Cookies: Necessary for website functionality and cannot be disabled. These enable core features like security, network management, and accessibility.

Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use Google Analytics and similar services.

Marketing Cookies: Track visitors across websites to display relevant advertisements. These cookies are set only with your consent.

7.2 Managing Cookies

You can control cookie settings through our cookie consent banner and your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when closing your browser

Please note that blocking or deleting cookies may impact website functionality and your user experience.

8. Your Rights Under UK GDPR

Under UK data protection laws, you have the following rights:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request limitation of processing your information
• Right to Data Portability: Request transfer of your information to another service provider
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Rights Related to Automated Decision-Making: Protection from decisions based solely on automated processing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided in Section 14 below. We will respond to your request within one month, as required by law.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our retention periods vary depending on:

• The nature of the information collected
• The purposes for which it was collected
• Legal, regulatory, or contractual requirements
• Whether you have an active account with us

Generally, we retain:

• Account information for the duration of your active account plus 7 years
• Transaction records for 7 years (as required by UK tax law)
• Marketing consent records for 3 years from last interaction
• Website analytics data for 26 months
• Support correspondence for 3 years

10. International Data Transfers

Your information is primarily processed and stored within the United Kingdom. If we transfer your information outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the UK Information Commissioner's Office
• Adequacy decisions recognizing equivalent data protection standards
• Other legally approved transfer mechanisms

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

12. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Displaying prominent notices on our website

Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Information

15. Complaints and Supervisory Authority

If you have concerns about how we handle your personal information, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

16. Consent and Acceptance

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our services immediately.

For marketing communications, we will obtain your explicit opt-in consent before sending promotional materials. You can withdraw consent at any time by clicking the unsubscribe link in our emails or contacting us directly.

This Privacy Policy was last updated on 1 January 2025 and is effective immediately for all users of ManageWP UK services.